I'm a huge Opensource fan, it's what the web is about. However, commercial offerings have there place. No company can totally support each of the apps it uses, and so commercial offering can be a great resource.
Commercial offerings on opensource products I'm also not an enemy of. However, if I'm paying for something I could potentially get for free I have to see the benefit.
Typically this would be a slicker, more streamlined and documented. Also the support of a team that can go figure stuff out for me.
Recently we've become a customer of Op5, a commercial offering of Nagios. It's a better interface, gui config, but sod all documentation. I don't count a document that says "put the alias in here", and a screenshot of the alias input, as documentation.
I need to know structure design of implementation, what the various options actually mean to me. And perhaps a few examples.
In effect I would have probably been better to tweak the old design I had with nagios, rather than have to decompile their mechanism. Also there helpdesk attitude stinks.
