Communication systems underlay our entire society and economy. Businesses rely on them to function, the loss of email can be more catastrophic than the loss of the telephone system or even a shop.
So as providers of communications, things need to work. They need to be understood, and provide rock solid services.
As such changes, new products, and management requires planning and time. It is not the sort of thing you hash in at the last minute. I believe most customers would prefer a stable working, well supported and understood product.
How frustrating is it when you buy a service and it either doesn't do what it says (or actually not quite in yet but in the pipeline) or stops doing what it did, and then you have to wait for a seemingly uncaring support team to fix the issue.
In defence of the support team, there is probably nothing they can do, it has possibly been passed onto an overworked engineering team, or another third party.
So think again when you design a solution. Is it ready for release, do you understand what is actually wanted. Do not release something before it is ready. Ensure it is supportable.
